Privacy Policy

This Privacy Policy explains how ProXBet24 ("ProXBet24", "we", "us" or "our") collects, uses, shares and protects personal information when you visit rakib.softnix.bd, download or use the ProXBet24 mobile application, or contact our support team (together, the "Service").

By creating an account or using the Service, you confirm that you have read and understood this Privacy Policy. If you do not agree with it, please do not use the Service.

1. Who we are

The Service is operated by ProXBet24. For any question about this policy or about your personal information, contact us at the support channels on our Contact page.

2. Information we collect

We only collect what we need to run a safe, fair and working game service.

2.1 Information you give us

Account details: your display name, mobile phone number, password (stored only in encrypted, hashed form) and, if you add it, your e-mail address.
Profile details: the avatar you choose and your referral code, or the code of the person who invited you.
Payment details: the mobile banking number you send money from, the amount, the Transaction ID (TrxID) you enter for a deposit, and the mobile banking number you ask us to send a withdrawal to.
Verification details: if we need to confirm your identity before a withdrawal or to resolve a dispute, the information or documents you choose to send us.
Support messages: anything you send us on WhatsApp, Telegram, Facebook, e-mail or other channels, including screenshots.

2.2 Information collected automatically

Game data: games played, bets, round results, multipliers, cash-outs, winnings, round history, the provably-fair seeds and nonces of your rounds, rankings and experience points.
Wallet data: your main and bonus balances and a full history of deposits, withdrawals, entries, prizes, bonuses, refunds and adjustments.
Device and app data: device model, operating system and version, app version, a device identifier used to protect your account, and a push notification token.
Connection data: IP address, approximate location derived from the IP address, date and time of sign-in and of each request, and technical error logs.
Website data: when you visit rakib.softnix.bd, basic usage information through cookies or similar technologies (see section 9).

2.3 Information from others

Payment providers may confirm whether a payment was received or sent.
If another player invites you with a referral link, we record that you joined through their invitation.
Other players may report a behaviour that involves you.

2.4 Information we do not collect

We never ask for your mobile banking PIN, card PIN, one-time banking codes or passwords for other services. Anyone asking for them in our name is not us — please report it.
We do not read your contacts, messages, photos or files on your phone.
We do not knowingly collect sensitive information such as health, religious or biometric data.

3. How we use your information

To create, secure and manage your account, including sign-in, password reset and one-time verification codes (OTP).
To run the games, settle every round, show your results and keep your game history and fairness records.
To process deposits, pay withdrawals, apply bonuses and referral rewards, and keep accurate wallet records.
To keep the Service fair and safe: detecting cheating, collusion, fraud, multiple accounts, payment abuse and unauthorised access.
To provide customer support and resolve disputes.
To send service messages, such as payment confirmations, security alerts, maintenance notices and important changes. Promotional notifications can be turned off in your phone settings.
To understand how the Service is used and to improve its speed, stability and features.
To comply with legal obligations, respond to lawful requests and protect our rights and the rights of our players.

4. Legal basis for processing

Depending on where you live, we process your information because it is necessary to provide the Service you asked for (our contract with you), to meet legal obligations, for our legitimate interests in running a secure and fair service, or with your consent where consent is required. You may withdraw consent at any time; this does not affect processing that already took place.

We do not sell or rent your personal information. We share it only as described here:

Service providers who work for us under confidentiality obligations: hosting and server providers, SMS and e-mail delivery providers, push notification services, payment and mobile banking providers, and analytics providers for our website.
Other players: your display name, avatar, level and winnings may appear on leaderboards. Your phone number, e-mail and balance are never shown to other players.
Legal and safety reasons: when required by law, court order or a lawful request from a competent authority, or when needed to prevent fraud, protect players or defend legal claims.
Business transfers: if the Service is reorganised, merged or sold, your information may be transferred to the new operator, who must keep protecting it under this policy.

6. Payment information

Deposits and withdrawals are made through third-party mobile banking or payment services. Their own terms and privacy policies apply to the payment itself.
We store only what is needed to verify and record a payment: amounts, the numbers involved, Transaction IDs, dates and status.
Withdrawals are sent only to a number in the account holder's own name. We may ask for verification before paying.
Payment records are kept for the period required for accounting, tax, fraud prevention and legal purposes, even after an account is closed.

7. How long we keep information

Account and profile data: while your account is active.
Wallet, payment and game round records: for as long as required by applicable law and for fraud prevention and dispute resolution, normally up to 5 years after the transaction.
Security and connection logs: normally up to 12 months.
Support conversations: normally up to 24 months.

When information is no longer needed, we delete it or make it anonymous.

8. How we protect information

All connections between the app, the website and our servers use encrypted HTTPS / secure WebSocket connections.
Passwords are stored with strong one-way hashing; nobody at ProXBet24 can see your password.
Access to player data is limited to authorised staff who need it for their work, and actions on player accounts are logged.
Our servers are protected by firewalls, regular security updates and monitoring.

No system is completely secure. Keep your password private, do not share your account and contact us immediately if you notice anything suspicious.

9. Cookies and similar technologies

Our website may use cookies and similar technologies to keep it working, remember your preferences and measure visits (for example with Google Analytics or the Facebook Pixel, when enabled). You can block or delete cookies in your browser settings; the website will still work, but some features may be less convenient. The mobile app does not use browser cookies.

10. Children's privacy

The Service is intended only for adults aged 18 or older. We do not knowingly collect personal information from anyone under 18. If we learn that a minor has created an account, we will close the account and delete the related information, except what we must keep by law. If you believe a child has given us personal information, please contact the support channels on our Contact page.

11. Your rights and choices

Subject to applicable law, you can:

Access the personal information we hold about you and receive a copy.
Correct information that is wrong or incomplete.
Delete your account and personal information (see our Delete Your Account page).
Object to or restrict certain processing, and withdraw consent where processing is based on consent.
Turn off push notifications in your phone settings at any time.

To use these rights, contact the support channels on our Contact page from your registered e-mail or message us with your registered phone number. We may need to confirm your identity first and will reply within a reasonable time, normally within 30 days.

12. International transfers

Our servers and service providers may be located in a country other than yours. When information is transferred, we take reasonable steps so it remains protected as described in this policy.

13. Third-party links and services

The Service may contain links to other websites or use services operated by others, such as mobile banking apps or messaging apps. We are not responsible for their privacy practices. Please read their policies.

14. Changes to this policy

We may update this Privacy Policy from time to time. The new version will be posted on this page with an updated date. If the changes are important, we will also tell you in the app or by another suitable means. Continuing to use the Service after an update means you accept the updated policy.

15. Contact us

Questions, requests or complaints about privacy: the support channels on our Contact page. You can also reach our support team through the channels on our Contact page.